Privacy Policy

NEXORA INTERACTIVE LLC ("NEXORA," "we," "us," or "our") explains in this Privacy Policy how we collect, use, disclose, transfer, retain, and protect personal data when you use our games, applications, websites, player support, and related services that link to or expressly incorporate this policy (collectively, the "Services"). This includes our mini games within the distribution platform and our games distributed through other supported platforms.

This common policy applies to users worldwide wherever our Services are available. Actual processing depends on the game, version, platform, region, features, and your choices. Not every game collects every data category described here. Additional notices for a game, region, or collection activity explain material differences before the relevant processing. Local mandatory privacy rights prevail where applicable; this policy does not mean that every game or feature is available in every country.

We are responsible for the personal data processing described here for which we determine the purposes and means, including acting as a controller where that concept applies. the distribution platform, app stores, and other providers may separately process data for their own purposes under their own privacy policies. Our Terms of Service cover gameplay, accounts, purchases, subscriptions, and acceptable use. Reading this policy or using the Services does not itself constitute consent to optional tracking or other processing that requires separate consent.

The current version of this policy is available at: https://www.nexoragame.org/privacy-policy.

1. Personal Data We Collect and Its Sources

We collect information you provide directly, information generated when you use the Services, and information supplied by platforms and service providers where permitted. Depending on the Service, this includes:

Account and platform data. Player identifiers, platform account identifiers, login credentials or tokens supplied through authorized platform integrations, and account settings. Nicknames, avatars, and social-feature information are received only where the relevant feature and permissions allow them. The platform-specific process is explained in Section 2.

Device and technical data. Device model, operating system, language, time zone, game or app version, IP address, network status, crash reports, and diagnostics generated by the game, its hosting environment, or integrated tools.

Gameplay and usage data. Game progress, settings, achievements, scores, session activity, feature interactions, and reward delivery records. Where social or user-content features are offered, this may include the content and interactions you choose to submit through those features.

Purchase and subscription data. Items purchased, order and transaction identifiers, transaction time and amount, delivery status, refund records, subscription status, renewal or cancellation events, and platform-provided purchase verification information. App stores and payment platforms process payment credentials; we do not receive full payment card numbers from app stores.

Advertising and measurement data. Our games use the relevant platform mini games advertising system. We receive advertising information made available to us by that system, such as ad completion or reward-verification events and performance reports, depending on the integration. Where reports are aggregated and no longer identify individuals, they are not personal data. the distribution platform may separately process device or advertising identifiers, ad interactions, approximate location, and other information under its own privacy policy. This does not mean that those underlying identifiers or all of the distribution platform's advertising data are disclosed to us.

Information you send us. Email addresses, support correspondence, survey responses, attachments, and other information you voluntarily provide. Please do not include passwords, full payment card details, or unrelated sensitive information in a support request.

Some information is needed to provide a requested feature, verify a transaction, secure the Services, or meet legal obligations. If you do not provide required information, that feature may not work. Optional profile information and non-essential permissions are not prerequisites for unrelated core gameplay.

2. Data Received Through Distribution Platforms

For the distribution platform mini games, the platform login integration can provide a unique user identifier (OpenID) and access credentials without a separate profile-authorization screen. We use these to identify the game session and support functions such as saving progress, verifying purchases, delivering content, and preventing fraud, as applicable to the game. The absence of a profile-authorization screen does not mean that no personal data is processed.

If a game requests additional the distribution platform profile information, such as your display name or avatar, it uses the applicable platform permission process. We receive only the information available within the permissions granted and the approved integration. Declining optional profile access should affect only the features that need it. You can manage available permissions through the game or the distribution platform settings; you may also contact us about data we have already received.

the distribution platform separately processes information about use of its platform, advertisements, and payment services. This policy addresses our processing and does not replace the the distribution platform privacy policy applicable to your region. Receiving a game identifier does not give us unrestricted access to your the distribution platform account or its contents.

3. Purposes and Legal Grounds for Processing

We use personal data only for identified purposes and under the conditions permitted by applicable law. Where consent is required, we obtain it before the relevant processing. Where a law permits processing without consent, we rely on an applicable legal ground or exception and its safeguards; a legal ground available in one jurisdiction is not automatically available in another.

Providing the Services. We use account, platform, gameplay, and necessary technical data to operate games, save progress, provide requested features, and answer support requests. Where relevant, this is necessary to perform our agreement with you or respond to your request before entering that agreement.

Purchases and subscriptions. We use transaction, account, and subscription data to verify orders, deliver content and benefits, manage renewals and cancellations, address refunds, and prevent payment fraud. Relevant grounds include performing the requested transaction, meeting accounting or other legal obligations, and fraud-prevention interests where permitted.

Security and reliability. We use technical, gameplay, account, and transaction data to investigate bugs, detect cheating and abuse, prevent unauthorized access, and maintain service integrity. Where applicable, we rely on our legitimate interests in protecting users and the Services, after considering users' rights, or on legal obligations.

Analytics and improvement. We use usage, technical, and measurement information to understand performance, balance gameplay, and improve the Services. We rely on legitimate interests where permitted and appropriate, and on consent where required for the collection technology or processing. Optional analytics are not treated as necessary merely because they help our business.

Advertising and promotions. We use advertising and measurement information to display advertisements, deliver earned rewards, measure campaigns, and provide relevant offers. Personalized advertising, tracking, and direct marketing are subject to applicable consent, opt-out, age, and platform restrictions. See Section 4 for choices.

Communications and legal matters. We use relevant contact, account, and transaction information for service notices, support responses, legal compliance, and the establishment or defense of legal claims. The relevant grounds may be contractual necessity, legal obligations, or legitimate interests where permitted. Marketing communications are handled separately from essential service notices.

Where we rely on legitimate interests under applicable law, those interests must not override your rights and freedoms. Where we rely on consent, you may withdraw it; withdrawal does not affect the lawfulness of earlier consent-based processing. Contact us for information about the grounds relevant to a particular activity.

4. Advertising, Cookies, and Your Choices

Our Services include advertising, in-game purchases, and subscriptions, with offerings varying by game and platform. Advertising is delivered through the relevant platform mini games advertising system. Our game and its platform integrations may use SDKs, local storage, cookies where relevant, and similar technologies for essential functionality, preferences, security, measurement, and advertising. Non-essential tracking is subject to applicable consent or opt-out requirements.

the distribution platform determines the operation of its advertising system under its applicable policies and user settings, including any permitted personalization. Selecting a rewarded advertisement does not by itself give consent to unrelated personalized advertising or cross-service tracking. We process completion and reward records to determine whether the disclosed reward conditions have been met and to resolve delivery problems.

Use available in-game or website privacy controls, platform privacy settings, and device advertising or tracking settings to manage choices. Where processing requires consent, you can refuse or withdraw it through the applicable consent controls or contact us for assistance. Changing one device or platform setting may not apply to all games, devices, or processing controlled by another provider. Browser cookie controls do not necessarily control tracking by mobile SDKs.

You may still see contextual advertisements after opting out of personalized advertising. Buying an item or subscription removes advertisements only if the offer expressly says so; an ad-free offer does not remove processing needed for account management, payment verification, security, or other disclosed lawful purposes. You may unsubscribe from promotional emails using their unsubscribe mechanism or by contacting us; essential service messages may still be sent.

We do not exchange personal data directly for money. However, disclosures through an advertising integration may qualify as a "sale," "sharing," or targeted advertising under some privacy laws even without a monetary payment. Using the distribution platform's advertising system does not itself exempt our disclosures from those rules. Where such processing and the relevant law apply, you may opt out through the applicable privacy controls or contact us. We honor recognized opt-out preference signals where required by applicable law. the distribution platform's own controls govern processing for which the distribution platform is independently responsible.

5. Disclosure of Personal Data

We disclose relevant data only for the purposes described here, subject to applicable law and appropriate safeguards. Recipient categories include:

Service providers. Hosting and storage, customer support, diagnostics, analytics, fraud prevention, and purchase validation providers receive the account, technical, gameplay, contact, or transaction information needed for their services. Providers acting on our behalf are subject to appropriate instructions and contractual restrictions.

Platform advertising services. Our the relevant platform mini games integration exchanges the identifiers and ad-request, interaction, completion, or reward information needed and made available by the relevant platform capabilities for advertising, measurement, reward delivery, and fraud prevention. the distribution platform operates the advertising system and processes information for its independent purposes under its applicable privacy policy and user controls.

Platform and payment providers. the distribution platform, app stores, payment processors, and other relevant platforms exchange identifiers, transaction information, and feature-related data with us as needed for login, purchases, subscriptions, refunds, and authorized platform features. Payment credentials are handled through the relevant payment service.

Other players. Where a game includes leaderboards, profiles, chat, or sharing features, information you choose to display or submit, such as a game name, avatar, score, or message, may be visible to the relevant audience. Review the feature before posting personal information.

Transaction and legal recipients. Relevant information may be disclosed to advisers and potential or actual counterparties in a merger, acquisition, restructuring, financing, or asset transfer, subject to appropriate confidentiality and legal safeguards. We may also disclose data to authorities, advisers, or other parties where lawfully required or reasonably necessary to address fraud, enforce rights, resolve disputes, or protect safety.

You may contact us for information about the providers and disclosures relevant to a particular game. A third party's independent privacy policy does not remove our responsibility for disclosures we make or processing performed on our behalf.

6. International Transfers

Personal data is processed in the United States. Data protection laws in the United States may differ from those in your country.

Before making a transfer subject to legal restrictions, we apply the safeguards required for that transfer. For transfers governed by Singapore law, this includes ensuring a comparable standard of protection where required. Where European or UK transfer rules apply, safeguards may include an applicable adequacy decision or approved contractual safeguards and any necessary additional protections. We do not rely on acceptance of this policy as blanket consent to international transfers.

Contact us to request information about destinations and safeguards applicable to your data and, where you have the right, a copy or explanation of the relevant protections, with confidential information appropriately redacted.

7. How Long We Keep Personal Data

We retain identifiable personal data only while reasonably necessary for an identified purpose or required by law. The criteria depend on the data and processing:

Account and gameplay records. Retention depends on whether the account or save data remains needed to provide the requested Services, account activity, deletion requests, and any justified dispute or security needs.

Purchase and subscription records. Retention takes account of fulfillment, subscription administration, refunds, chargebacks, and applicable accounting, tax, and legal recordkeeping requirements.

Support and security records. Retention depends on resolving the matter, investigating incidents, preventing repeated abuse, and applicable limitation periods or legal duties.

Advertising and analytics records. Retention is limited by the measurement purpose, consent or opt-out choices where relevant, provider arrangements, and applicable legal restrictions. Aggregated information may be kept longer only where it no longer identifies individuals under applicable law.

When data is no longer needed, we delete or anonymize it. Residual backups are removed or overwritten through the applicable backup cycle and are restricted from ordinary use while awaiting removal. If some data must be retained after a deletion request, we limit it to the justified purpose and explain applicable limitations where required. Contact us about the retention period relevant to a particular record or game.

8. Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the data and risks. Access is limited to persons who need it for authorized purposes. No transmission or storage system is completely secure, and we cannot guarantee absolute security. We assess personal data breaches and notify affected individuals and regulators when required by applicable law.

9. Your Privacy Rights and Requests

Depending on the law applicable to you and the processing involved, you may have rights to access or obtain a copy of your data; correct inaccurate data; request deletion; restrict processing; object to processing, including relevant direct marketing; receive portable data; withdraw consent; or opt out of legally defined sales, sharing, or targeted advertising. Some laws also provide rights concerning sensitive data, qualifying automated decisions, authorized agents, or appeals against a refusal. These rights are subject to applicable conditions and exceptions.

Send requests to support@nexoragame.org with "Privacy Request" in the subject line. Identify the game and platform and describe the request. Include a game identifier or other information sufficient to locate the relevant records if available, but do not send passwords or full payment credentials. You may also use privacy or account controls offered in the game.

We verify identity or authority only to the extent appropriate for the request and permitted by law. We respond within the applicable legal deadline and explain any lawful extension, refusal, or retention exception. We do not impose identity verification on an opt-out request where the applicable law does not permit it. Where an appeal is available, reply to our decision asking for a privacy appeal. We will not unlawfully discriminate against you for exercising a privacy right.

Deleting a game from a device does not necessarily delete server-side data. A request to us concerns data we control and does not delete your the distribution platform or other platform account. Platform-controlled data requests should also be directed to that provider. Deleting game data does not automatically cancel a subscription managed by another platform; use its subscription cancellation process as well.

If you withdraw consent, we stop the relevant consent-based processing unless another lawful basis permits continued processing, and explain any resulting effect on the relevant feature where required. You may raise a complaint with us or with the competent data protection authority, including the Personal Data Protection Commission in Singapore or your local authority where applicable.

10. Additional Rights in Different Regions

The rights below apply where the relevant law covers the processing. They supplement Section 9 and do not limit additional rights under another applicable local law. Submit a request through the contact details in Section 14; you do not need to identify a particular statute to ask for help.

Singapore. You may request access to your personal data and information about its use and disclosure, request correction, and withdraw consent with reasonable notice, subject to the Personal Data Protection Act and its exceptions. You may raise concerns with the Personal Data Protection Commission.

European Economic Area, United Kingdom, and Switzerland. You may request access, rectification, erasure, restriction, and data portability where applicable; withdraw consent; and object to processing based on legitimate interests. You may object to direct marketing at any time. Where relevant, you also have safeguards concerning decisions based solely on automated processing that have legal or similarly significant effects. You may complain to the competent supervisory authority, including the authority in your place of residence where the law permits.

California and other applicable United States jurisdictions. Where the relevant state law applies, you may request information about and access to personal data, correction, deletion, and portability; opt out of covered sales, sharing, or targeted advertising; and exercise applicable rights concerning sensitive data or qualifying profiling. Authorized-agent and appeal rights apply where provided by law. Sections 1, 3, 5, and 7 describe data categories, sources, purposes, recipient categories, and retention criteria. Section 4 explains advertising disclosures and opt-out choices. These rights do not depend on whether a disclosure involves payment of money.

Brazil and other countries. Where applicable, rights may include confirmation of processing, access, correction, deletion, portability, information about sharing, and withdrawal of consent. You may also have rights to challenge certain automated decisions, seek review, or complain to a local regulator. Mandatory local requirements apply even if a right is not expressly listed in this policy.

11. Children and Younger Users

The Services are not directed to children under 13 or anyone below a higher minimum age required by applicable law, the distribution platform, or restrictions applicable to the game. Parental permission does not override a minimum age restriction. Eligible users below the age of legal majority must comply with the guardian-permission requirements in our Terms of Service.

We apply any additional age-related consent and advertising restrictions required by applicable law and platform rules. If we learn that we have collected personal data from an ineligible child or without legally required parental consent, we take steps to stop the relevant processing and delete the data, except where lawful retention is necessary. A parent or guardian may contact us to raise a concern or make a request concerning a child's data, subject to appropriate verification.

12. Third-Party Services

The Services may contain third-party links, advertisements, or platform features. This policy does not govern a third party's independent processing. Review the privacy policy and controls of the relevant platform or provider. We remain responsible for our own data practices and for our obligations relating to providers processing data on our behalf.

13. Changes to This Policy

We may update this policy when our practices, Services, or legal requirements change and will revise the date above. For material changes, we provide an appropriate notice through the Services, our website, or another reasonable channel before the change takes effect where required. If a new purpose or processing activity requires consent, we obtain it before that processing begins. Continued use does not replace consent where consent is required.

14. Contact Us

For privacy questions, requests, or complaints, contact:

NEXORA INTERACTIVE LLC

Email: support@nexoragame.org

Subject line: Privacy Request

Address: 312 S FOURTH STREET, LOUISVILLE, KY 40202, United States